FAQ
Consultations & Appointments
At The London Clinic in Marylebone, there are several steps leading to the front entrance. If you require assistance with the steps or have any other special requirements, please notify us in advance when booking your appointment. Our admin team will be happy to assist you with all necessary arrangements during your visit. While there is drop-off access outside the clinic, please note that parking on is restricted to resident permit holders only.
The Shard is fully wheelchair accessible, with step-free access and lifts throughout the facility. Please note that there is no parking available, but there are drop-off and collection points conveniently located nearby.
If you plan to make a health insurance claim, it is possible that you will require a referral letter from your healthcare practitioner or general practitioner (GP). We recommend contacting your insurance provider to verify your coverage for the consultation and any potential treatments that may follow.
If you have been referred by your GP or physiotherapist, please feel free to contact the booking teams to schedule an appointment.
Monday and Friday appointments at HCA The Shard,
call 0207 0794 344
Thursday appointments at The London Clinic,
call 0207 616 7693
If you are personally funding your treatment, you have the option to refer yourself directly without the need for a GP referral.
If you are unable to attend your appointment for any reason, kindly notify us as soon as possible so that we can offer the appointment slot to another patient. Please note that we reserve the right to charge a cancellation fee if the appointment is cancelled with less than 24 hours’ notice. In the event of arriving late, your appointment may need to be rescheduled for a later time on the same day or on another day. To reschedule your appointment, please contact our hospital appointments lines:
Monday and Friday appointments at HCA The Shard,
call 0207 0794 344
Thursday appointments at The London Clinic,
call 0207 616 7693
Scans and imaging appointments
HCA London Bridge Hospital and The London Clinic provide a cutting-edge picture archiving communication system (PACS) that allows radiologists and consultants to access your medical images. Rest assured, all patient information is securely protected and stored using stringent security measures. If you need to transfer your diagnostic imaging from other hospitals to Dr. Andrich’s hospitals, kindly complete the electronic imaging transfer form.
For a seamless scanning experience, we kindly ask you to arrive at least 15 minutes prior to the scheduled scan. This allows sufficient time for registration and getting ready for the investigation.
If you are scheduled for an MRI scan or X-ray, it is important to inform us and the radiographer if you have a pacemaker, metallic implant, or any other medical device. Additionally, please notify us and the radiographer if you suspect you may be pregnant. Unless instructed otherwise, you are free to eat and drink normally both before and after the scan. Detailed instructions specific to your appointment will be provided in your appointment letter, so please review it attentively.
To ensure the best possible visualisation of the bladder and pelvic organs during most ultrasound scans of the urinary tract, we recommend arriving with a comfortably full bladder, but not overly distended. This will help optimise the quality of the scan.
Having an X-ray carries minimal risks, as the radiation doses used in these examinations are relatively low and similar to natural background radiation levels. The use of X-rays is closely regulated, and their benefits are carefully evaluated against the potential risks. If you are a female patient who is pregnant or suspects pregnancy, please inform the radiographer. They will assess the situation and determine if any special precautions are necessary.
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Payment
Regardless of insurance coverage, the hospital will request your card details because some insured patients may have an excess or shortfall amount to be paid. It is important to emphasise that Andrich Urology does not have access to your card details.
While we may share aggregated and anonymised data with the hospital or publish our findings, rest assured that no personally identifiable information will be included.
Under no circumstances will we disclose personally identifiable data to any third parties without obtaining your explicit permission.
We accept various payment methods, including cash, cheques, and major credit cards such as American Express. It is the responsibility of all patients to settle their accounts, even if an insurer or third-party sponsor fails to make full payment.
To make payment convenient and efficient, we provide the following options:
- Express Pay: You will receive a secure link via email after your appointment, allowing you to make an immediate payment.
- Bank transfer.
If you have any questions or concerns, feel free to reach out to our billing team at admin@andrichurology.com
Before visiting Dr. Andrich, it is essential to contact your private medical insurance provider to verify if your consultation and imaging appointments are covered, and to determine if a GP referral is required. It is crucial to obtain confirmation from your insurer before scheduling an appointment. Your insurance company will provide you with an authorisation code, which should be provided when booking your appointment, along with your policy or membership number. When attending your consultation and/or treatment, please remember to bring the pre-authorisation code and your policy or membership number.
If you have insurance through an overseas insurer, you will be required to pay on the day of your appointment and then claim back from your insurance company. However, if you present a letter of guarantee with all the correct details we may be able to deal directly with your insurer.
For patients who are self-paying for their consultation, diagnostic imaging services, or treatment procedures, we kindly request that you make full payment at your earliest convenience.
Upon booking your appointment or procedure, an invoice will be generated and sent to you via email.
If you have any inquiries or concerns regarding your invoice, please feel free to reach out to us at admin@andrichurology.com.
If you reside outside of the UK and are traveling to the country for treatment, we kindly request payment at the conclusion of your appointment. Receipted invoices can be provided for your records.
Embassy or sponsored patients are kindly asked to bring a letter of guarantee on official letterhead, clearly stating Dr. Andrich’s responsibility for their consultation and treatment, with Dr. Andrich specified as the designated invoice recipient. Failure to provide the letter of guarantee may require direct settlement of the account on the day of the appointment.
Dr Andrich will provide you with an estimate of the overall treatment cost, including hospital and anaesthetist fees, in addition to the consultation fee. Please be aware that we are only responsible for collecting the consultant fee and do not have control over any other fees.
The majority of insurance companies will provide coverage for additional test or treatments, such as physiotherapy. However, we recommend contacting your insurance to obtain pre-authorisation for any additional tests, investigations, or treatments you may require.
Clinical Outcomes
- The International Index of Erectile Function (IIEF-5) Questionnaire
- The International Prostate Symptom score (I-IPSS) Questionnaire
- Patient-Reported Outcome Measure for Urethral Stricture (PROMS)
These questionnaires are concise and straightforward online assessment tools designed by an international organization focused on health outcomes. Its purpose is to evaluate an individual’s overall health and well-being, enabling us to track any fluctuations or improvements in their general health with regards to specific urological health concerns.
We analyse the data to assess and assess the quality of care we provide. This helps us gain a deeper understanding of the advantages and risks associated with the treatments we offer, allowing us to make necessary improvements and advancements.
While we may share our results or exchange information with our healthcare partners, it is important to note that this will involve only aggregated and anonymized data, ensuring that no personally identifiable information is disclosed.
While we do collect personal information such as your name and date of birth, this is solely for the purpose of linking the answered questionnaires to the corresponding treatment provided.
Rest assured that under no circumstances will any personally identifiable data be shared with any third parties without your explicit permission.